TERMS & CONDITIONS

PLEASE READ the terms and conditions carefully before placing any orders with Agata Nicole London

This website is operated by A&N DESIGN LTD. Throughout the site, the terms “we”, “us” “our”and “Agata Nicole ” refer to A&N DESIGN LTD. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here thereon.

Agata Nicole is a trading name of the A&N DESIGN LTD, a company registered in England and Wales.

DEFINITIONS

Definitions and Interpretations;

Throughout these terms & conditions the following words and expressions shall have the following meanings unless inconsistent with the context:

‘Products’ means the products specified in the quote or invoice or any other correspondence pertaining this order by A&N DESIGN LTD to the Client.  ‘The Client’ means the party or parties placing the order for products with A&N DESIGN LTD. ‘The Seller’ means A&N DESIGN LTD. The terms “we”, “us”, “our” and "Agata Nicole” refer to A&N DESIGN LTD. The terms “you” refer to the client. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SUMMARY

You, the customer, are hiring, Agata Nicole, to deliver bespoke services as outlined in our previous correspondence.

What do both parties agree to do?


You have the authority to enter into this contract on behalf of yourself, your company or your organisation. You will give us everything we need to complete the project as and when and in the format we need it. You will review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this contract and also on the invoice.

Agata Nicole has the experience and ability to do everything we have agreed with you and we will do it in a professional and timely manner. We will endeavour to meet every deadline that’s set and on top of that we will maintain the confidentiality of everything you give us.

 

BESPOKE ORDERS

All of our products are handmade in our UK studio with an exquisite finish. We try to ensure our photographs and descriptions are as accurate as possible but please contact us if you have any questions regarding any of our products. You will have plenty of time to review our work and provide feedback. All orders are subject to acceptance and availability and by making a final purchase or order you agree to our Terms & Conditions. Acceptance of your order and completion of the contract between you and Agata Nicole Ltd will be completed once you make full payment of the item.
 

Please note: All purchases and orders are final and we run a strict NO REFUND POLICY. Agata Nicole does not accept exchanges, refunds or cancellations on any orders or other services rendered, as each item is made to fit the clients ordering and specifications. All sales between us and our clients are final. You are also not able to make changes to your design once production starts, so we strongly advise that any changes you wish to make to your design, must be done during the pre-production stage. However, if any fit issues should arise, the product can be returned for necessary alterations. All further insight into time-frames and cancellations can be found on our footer page.

 

CANCELLATION OF ORDER

a) Clients who cancel their sales contract are NOT entitled to a refund of ANY monies already paid upto and including the cancellation date. Cost will still be incurred to Agata Nicole – regardless of ANY circumstance.

 

SIZING/FITTINGS

a) Please choose specifically when selecting size guide sizing. If you have any questions, please do not hesitate to contact us prior to purchasing your item.

b) After sales order contract has been signed and production of garment commences, Agata Nicole, CANNOT AND WILL NOT accept any responsibility in respect of any changes which may occur in client’s size and body shape. However, we will aim to help alter any necessary changes to the garment that may arise as a result of the change in body shape or size of client.

c) Garments are designed to be worn with underwear, a suitably structured bra/lingerie is advisable but at the customers personal choice.

d) We accept remote orders. For all remote orders, consultations and measurements can be done remotely unless otherwise stated or discussed.

Once a sale is agreed between us and a client, a measurement chart is sent to you as a guide on which measurements to take. We strongly recommend you get a professional tailor to measure you to ensure accuracy. Alternatively, we can send you a detailed video of how to accurately measure yourself (only available upon request). We can also offer to do a video call with you to make sure you take these measurements accurately (only available upon request).  We will work precisely according to your measurements and promise an impeccable fit, as long as the measurements sent remotely are accurate.

Do not hesitate to contact us if you are unsure about anything that pertains to your measurements. Agata Nicole will not be held responsible for any sizing/fitting mishaps caused by inaccurate measurements.

** PLEASE ENSURE THE MEASUREMENT CHART IS READ THOROUGHLY AND ALL INSTRUCTIONS ARE FOLLOWED TO GIVE ACCURATE MEASUREMENTS. YOU WILL BE LIABLE TO INCUR CHARGES FOR ANY EXCESSIVE ALTERATIONS RESULTING FROM WRONG MEASUREMENTS SUBMITTED.

** THERE IS A STRICT NO REFUND POLICY ON THIS SO ANY ISSUES WITH THE MEASURING PROCESS SHOULD BE DISCUSSED VIA WHATSAPP OR CALL +447787462894

Please note: All purchases and orders are final and we run a strict NO REFUND POLICY. Agata Nicole does not accept exchanges, refunds or cancellations on any garment orders or other services rendered, as each item is made to fit the clients ordering all specification. All sales between us and our clients are final. You are also not able to make changes to your design once production starts, so we strongly advise that any changes you wish to make to your design, must be done during the pre-production stage. However, if any fit issues should arise, the garment can be returned for necessary alterations.

 

TIME MANAGEMENT

a) We understand that obstacles can sometimes put delay on projects. We aim to complete our design/work and turn around changes promptly to keep the project fresh and quick-paced.

b) If, due to unforeseen circumstances, you create delay and do not move the production of your garment forwards for more than one month, then you will respectfully settle the full amount and re-join us when the design of your garment, becomes ready to finalise.

c) Should there be an “act of God” that prevents us from completing this project on time, a reasonable adjustment to the completion date will be taken into consideration and communicated with you.

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DELIVERY/COLLECTION OF THE PRODUCTS

Whilst every reasonable effort shall be made to keep any delivery/collection date, time of delivery shall not be of the essence and Agata Nicole shall not be liable for any losses, costs, damages or expenses incurred by the Client or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery/collection date.

Delivery/collection of the products shall be made at the discretion of Agata Nicole either at our atelier or at an address notified by the Client to Agata Nicole. The Client shall make all arrangements necessary to take delivery of the products whenever they are tendered for delivery. We shall agree on a specific delivery/collection date and time with you if necessary.

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PRICE AND PAYMENT

Full payment is taken at the moment of purchase.

*Project Completion: This is when everything agreed in the order has been fulfilled and when all work time allowed for the project has been used. These terms and conditions are a legal document under exclusive jurisdiction of English courts.

 

LIABILITY

a) Should Agata Nicole breach its obligations under this agreement, it’s liability is limited to any direct loss incurred by the customer arising from such breach. Agata Nicole shall not be liable for any breaches caused by circumstances out of Agata Nicole control, including but not restricted to acts of god, war, riot, terrorism, malicious damage, pandemic, fire, flood, or storm.

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GENERAL TERMS AND CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time and to anyone.

You understand that your content may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.